Shipping policy

We want you to feel completely happy with your SHUKLUXE piece. If something is not quite right, we are here to help, and we have kept our return process as simple as possible.

OUR 14-DAY RETURN POLICY
You are welcome to return or exchange your purchase within 14 days of delivery. To be eligible, items must be unworn, in their original condition, and returned in their original packaging.

NON-RETURNABLE ITEMS
For the comfort and safety of all our customers, worn items cannot be accepted for return. This applies in particular to earrings, which are considered final sale once worn, for hygiene reasons.

Customized and personalized pieces are created especially for you and are therefore not eligible for return or exchange.

HOW TO ARRANGE A RETURN
Every return is arranged personally through our customer care team. Simply email us at shukluxeteam@gmail.com with your order number and the reason for your return, and we will reply within 24 hours on business days with everything you need. Please note that items sent back without prior arrangement cannot be processed.

RETURN SHIPPING
Return shipping costs are the responsibility of the customer. We kindly recommend using a tracked shipping service, as we are unable to take responsibility for parcels lost in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Every piece is carefully checked before it leaves us, but if your order arrives damaged, defective, or different from what you ordered, please let us know right away. Email us with your order number and a photo, and we will cover the return shipping and arrange a replacement or a full refund, whichever you prefer.

REFUNDS
Once your return has been received and inspected, your refund will be issued to your original payment method. Original shipping charges are non-refundable, except where the return is the result of our error.

If you have any questions at all, we are always happy to help.